Terms of Service

Last Updated: 7 October 2026

These Terms of Service ("Terms") are between MeetDoris Ltd, trading as Doris Labs, a company registered in England and Wales with number 13110272, whose registered office is at 16 High Row Field, Felixstowe, Suffolk, England, IP11 7AE ("Doris", "we", "us"), and the business that accepts them or signs an Order Form that refers to them ("Customer", "you").

Doris is a business service. By accepting these Terms or signing an Order Form, the person doing so confirms they have authority to bind the Customer. Previous versions of these Terms are available on request.

1. How the documents fit together

1.1 Your agreement with us is made up of: any Order Form you sign; any Data Processing Addendum ("DPA") we sign with you; and these Terms. If they conflict, the Order Form wins, then the DPA, then these Terms.

1.2 If you have signed a Master Subscription Agreement with us, that agreement governs your use of the Services instead of these Terms.

1.3 Our Privacy Policy explains how we handle personal data for our own purposes, such as running your account and billing. Our current sub-processors are listed at dorislabs.com/subprocessors.

2. Definitions

• "Services" means the Doris platform: the web application, the meeting bot, the browser extension, integrations and APIs, and related support.
• "Authorised Users" means your employees and contractors whom you allow to use the Services under your account.
• "Customer Data" means data you or your Authorised Users submit to or connect to the Services, including meeting recordings, transcripts, calendar, email, CRM and document data, and the Outputs generated from it.
• "Outputs" means summaries, insights, recommendations, drafts and other content the Services generate from Customer Data.
• "Order Form" means a document or online checkout that refers to these Terms and sets out the plan, users, term and fees.
• "Subscription Term" means the period stated in the Order Form, including any renewal.
• "Third-Party Services" means services you choose to connect, such as your calendar, email, CRM or video-conferencing provider.

3. The Services

3.1 During the Subscription Term we grant you a non-exclusive, non-transferable right for your Authorised Users to use the Services for your internal business purposes, under these Terms and the Order Form.

3.2 We improve the Services over time. We will not materially reduce the core functionality of a paid subscription during its Subscription Term without reasonable notice, except where security, law or an emergency requires it.

3.3 Features we label as beta or preview are provided as they are, may change or be withdrawn, and are excluded from any support commitment.

4. Trials

4.1 We may offer a free trial. A trial runs for the period in the Order Form or, if none is stated, 30 days. No fees are payable for a trial.

4.2 At the end of the trial your access ends, unless you have signed a paid Order Form. A trial never converts to a paid subscription automatically.

4.3 We may end a trial early on 5 business days' notice, or immediately where needed for security or because of a breach of these Terms.

4.4 After a trial ends, you have 30 days to export your Customer Data, and we then delete it as set out in section 9.7.

4.5 During a trial the Services are provided "as is". Sections 9 (Data protection), 10 (Security) and 12 (Confidentiality) apply in full.

5. Your responsibilities

5.1 You are responsible for your Authorised Users, for keeping account credentials secure, and for telling us promptly at support@meetdoris.com about any unauthorised use of your account.

5.2 Recording and consent. You are responsible for giving all notices and obtaining all consents required to record, transcribe and analyse meetings and to process the personal data in Customer Data, including for participants outside your organisation. You must not use the Services to record anyone where that would be unlawful.

5.3 You warrant that you have the right to provide Customer Data to us and to have it processed under these Terms, and that your instructions to us comply with the law.

5.4 Acceptable use. You must not, and must not allow anyone to:

• use the Services in breach of any law, or to infringe anyone's rights;
• use the Services for unlawful surveillance, profiling, employment screening or decision-making about individuals;
• deliberately submit special category or criminal offence data except where it arises incidentally in meetings, emails or documents and you have a lawful basis to process it;
• upload malicious code, or probe, scan or test the Services' security without our written permission;
• disrupt or overload the Services, or get around usage limits;
• reverse engineer the Services, or use them or their Outputs to build a competing product; or
• resell or share access with anyone who is not an Authorised User.

6. Third-Party Services

6.1 You choose which Third-Party Services to connect. They are governed by your own agreements with their providers, and they are not our sub-processors. We are not responsible for them, except for faults in our own integration with them.

7. Fees and renewal

7.1 You pay the fees in the Order Form. Unless the Order Form says otherwise, invoices are payable within 30 days. Card payments are processed by Stripe.

7.2 Fees exclude VAT and similar taxes, which you pay.

7.3 Overdue amounts carry interest at 1% a month, or the highest rate the law allows if lower.

7.4 Unless the Order Form says otherwise, a paid Subscription Term renews for the same length unless either party gives written notice at least 60 days before it ends. We may change fees for a renewal term by giving notice at least 60 days before it starts.

7.5 If you use more users than the Order Form allows, we may invoice the extra users at our current rate for the rest of the Subscription Term.

8. Customer Data and AI

8.1 You own your Customer Data. We own the Services and everything we use to provide them.

8.2 You give us a limited licence to host, copy, process and display Customer Data only to provide, secure and support the Services for you.

8.3 We do not sell Customer Data. We do not use it to train our own models, and we do not allow the providers of the AI models we use to use it to train their generally available models.

8.4 Outputs are generated by AI and can be wrong. You are responsible for decisions you make using them, and should apply human review where the stakes are high.

8.5 If you give us feedback about the Services, we may use it freely, without identifying you or using your Confidential Information.

9. Data protection

9.1 For personal data in Customer Data, you are the controller and we are your processor. This section 9 sets out our processor commitments. These commitments meet Article 28 of the UK GDPR without a separate agreement. A full DPA is available on request; where we sign one with you, it replaces this section 9.

9.2 What we process. We process personal data in Customer Data to provide the Services for the Subscription Term and the 30 days after it in section 9.7: capturing, transcribing, storing, analysing and displaying it to your Authorised Users, and sending the emails and notifications they request. The personal data is names, contact details, job titles and companies; meeting recordings and transcripts; and the calendar, email, CRM and document content you connect. It concerns your staff, the people who attend your meetings, and the contacts in your connected systems. Special category data is not intended, but may appear incidentally.

9.3 We process Customer Data only on your documented instructions, which are these Terms, the Order Form and your configuration of the Services, unless the law requires otherwise. If the law requires other processing, we will tell you first unless the law forbids it.

9.4 Everyone we authorise to process Customer Data is bound by a duty of confidentiality.

9.5 Sub-processors. You authorise us to use the sub-processors listed at dorislabs.com/subprocessors. We bind each one by written contract to data protection obligations no less protective than these, and we remain responsible for them. We give you at least 30 days' notice of a new or changed sub-processor. You may object on reasonable data protection grounds within 15 days. If we cannot resolve the objection, you may end the affected Services and we refund any prepaid fees for the unused period.

9.6 We help you, as far as we reasonably can, to respond to data subjects' requests and with data protection impact assessments and consultations with regulators. If a data subject contacts us about Customer Data, we pass the request to you.

9.7 Return and deletion. During the Subscription Term you can export Customer Data or ask us to delete it. When your subscription or trial ends, you have 30 days to export it. After that we delete Customer Data from our active systems by an automated process, unless the law requires us to keep it. Copies in backups are deleted when the backups expire, within 35 days, and are not used except to recover the Services.

9.8 Transfers. Customer Data is hosted in Microsoft Azure in the United Kingdom. Some processing takes place outside the UK, as shown on the sub-processor list. Where that is a restricted transfer, we rely on adequacy regulations or on an approved transfer mechanism, such as the UK International Data Transfer Agreement or Addendum.

9.9 We make available the information you reasonably need to show compliance with Article 28 of the UK GDPR, and allow audits as set out in the DPA.

10. Security

10.1 We maintain a written information security programme, reviewed at least once a year, with technical and organisational measures appropriate to the risk. These include encryption of Customer Data in transit and at rest, multi-factor authentication for our staff, access on a least-privilege basis, and logical separation of each customer's data. A description of our security measures is available on request.

10.2 We notify you without undue delay, and where feasible within 72 hours, after becoming aware of a personal data breach affecting Customer Data. We tell you what we know, take reasonable steps to contain it, and work with you on your response. A notification is not an admission of fault.

11. Support

11.1 Support is available by email at support@meetdoris.com, Monday to Friday, 09:00 to 17:30 UK time, excluding public holidays in England.

11.2 We reply to every request within 1 business day. If the Services cannot be used at all and there is no workaround, we acknowledge the request within 4 business hours. We do not commit to resolution times.

11.3 We do not commit to a level of availability or uptime, and these Terms give no right to service credits. We tell you by email in advance of planned maintenance that we expect to make the Services unavailable.

12. Confidentiality

12.1 Each party will use the other's confidential information only to perform this agreement, will protect it with reasonable care, and will disclose it only to its staff, advisers and subcontractors who need it and are bound by confidentiality. Customer Data is your confidential information.

12.2 This does not apply to information that is public, already known to the recipient, independently developed, or received lawfully from someone else. If the law compels disclosure, the recipient will give notice where allowed and disclose only what is required.

13. Warranties

13.1 Each party warrants it has the power to enter into this agreement. We warrant that we will provide paid Services with reasonable skill and care.

13.2 Except as these Terms expressly say, the Services are provided "as is" and "as available", and all other warranties, conditions and terms, whether implied by statute or common law, are excluded to the extent the law allows.

14. Indemnities

14.1 We will defend you against any third-party claim that the Services infringe that party's intellectual property rights, and pay the damages finally awarded or agreed in settlement. This does not cover claims arising from Customer Data, Third-Party Services, or your combination of the Services with anything we did not provide. If such a claim is likely, we may modify the Services, obtain a licence, or end the affected Services and refund prepaid fees for the unused period.

14.2 You will defend us against any third-party claim or regulatory action arising from Customer Data, from your failure to give notices or obtain consents under section 5.2, or from your breach of section 5.4, and pay the resulting damages, fines and costs.

14.3 The indemnified party must notify the other promptly, let it control the defence, and cooperate reasonably.

15. Liability

15.1 Nothing in this agreement limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow to be limited.

15.2 Neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings.

15.3 Except as set out in sections 15.4 and 15.5, each party's total liability under this agreement is limited to the greater of the fees paid or payable in the 12 months before the event giving rise to the claim and £10,000.

15.4 Each party's total liability for breach of data protection law, of section 9, or of confidentiality in respect of Customer Data is limited to the greater of two times the fees paid or payable in the 12 months before the event giving rise to the claim and £250,000.

15.5 The limits in sections 15.3 and 15.4 do not apply to your obligation to pay fees, to either party's indemnity obligations under section 14, or to your liability for breach of sections 5.2 to 5.4.

16. Term, suspension and termination

16.1 This agreement lasts until every Order Form under it has ended.

16.2 Either party may end this agreement or an Order Form by written notice if the other materially breaches it and does not fix the breach within 30 days of notice (10 days for non-payment), or if the other becomes insolvent or stops trading.

16.3 We may suspend access where the law requires it, where your use threatens the security or integrity of the Services, or where fees are more than 30 days overdue. We will tell you first where we reasonably can.

16.4 When this agreement or an Order Form ends, your access ends, fees already due remain payable, and section 9.7 applies to your Customer Data. Sections 8, 9, 12, 14, 15 and 18 continue after it ends.

17. Changes to these Terms

17.1 We may update these Terms. We will email the account administrators about any material change at least 30 days before it takes effect, and publish the new version here with its date.

17.2 During a paid Subscription Term, a change that materially reduces your rights or our commitments applies only from your next renewal, unless the law or a regulator requires it sooner.

17.3 A change never overrides an Order Form or DPA you have signed. If you continue to use the Services after a change takes effect, you accept it.

18. General

18.1 Assignment. Neither party may transfer this agreement without the other's consent, except to an affiliate or as part of a merger, acquisition or sale of its business, where the transferee agrees in writing to be bound.

18.2 Subcontractors. We may use subcontractors and remain responsible for them.

18.3 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.

18.4 Publicity. We may name you and show your logo as a customer unless you tell us not to by email. We stop within a reasonable time after you do.

18.5 Notices. We send notices to the email address of your account administrators or the contact in your Order Form. Send legal notices to hayden@meetdoris.com, data protection matters to privacy@meetdoris.com, and support requests to support@meetdoris.com.

18.6 Entire agreement. This agreement is the whole agreement between the parties about its subject matter. Neither party relies on any statement not set out in it. This does not limit liability for fraud.

18.7 Variation and waiver. Apart from updates under section 17, a change to this agreement must be in writing and agreed by both parties. A failure or delay in exercising a right is not a waiver of it.

18.8 Severability. If a provision is invalid, it is changed to the minimum extent needed to make it valid, or removed, and the rest continues in force.

18.9 No partnership; no third-party rights. Nothing in this agreement creates a partnership or agency. No one other than the parties has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce it.

18.10 Governing law. This agreement and any dispute arising from it are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

19. Contact

Questions about these Terms: support@meetdoris.com.